WORK EXPERIENCE
Flores Consulting Group, San Antonio, Texas (1/2008-Present)
Business Owner/Program Manager
- Project Management Consultant specializing ITIL, and Six Sigma Consultant
- Serve as Program Manager guiding a global team
- Developed and taught the following courses to business clients:
- Project Management Essentials
- In 2010, course is requirement for employees interested in Management Track at RackSpace Hosting, a global IT organization
- Project Management Intermediate
- Project Management Certification
- Project Management Advantage
- Information Technology and Infrastructure Library (ITIL)
- Conduct weekly webinars on Project Management certification
- Created overview of project management certification: http://www.jmbok.com/presentations/project_management/becoming_a_pmp/
- Write questions pertaining to Project Management and ITIL – see sample here http://www.jmbok.com/presentations/project_management/pmp_quiz_questions/
- Implemented InfusionSoft software for CRM, Email Marketing, and eCommerce
- Developed marketing strategy to expand business
- Trained Team Philippines to manage day-to-day operations
- Worked with Team India to create landing pages for product promotion
- Developed marketing campaigns to “nurture” clients
- Integrated PayPal
- Created the JMBOK.com website, which includes the following:
- Published JMBOK Newsletter weekly
- Social media products: Twitter, LinkedIn, Facebook, YouTube
- Twitter followers: 24,400
- Facebook fans: 5,300
- LinkedIn Connections: 5,632
- YouTube Channel views: 10,044 views
http://www.youtube.com/user/JMBOKTube - Write two blogs per week on business topics - http://www.jmbok.com/blog/
- Articles are also published on the following sites:
- ezinearticles.com
- abcarticledirectory.com
- amazines.com
- articlebase.com
- articleclick.com
- articlecompilation.com
- pubarticles.com
YouTube channel covers global business topics, including Argentina, China, Czech Republic, Hungary, Panama, South Korea, and The Philippines
- Created, train, and manage global teams from the United States, India, and The Philippines. Training and development program involves personal visits to these countries.
- Create web-based training (WBT) products for clients, such as training program for RackSpace Hosting
Right Sports, Inc., San Antonio, Texas (01/2001 to 01/2008)
Chief Financial Officer (CFO), Director of Human Resources, and Project Lead of Web-Based Training
- Served as Project Manager to create customized web-driven platforms for collegiate conferences.
- Managed database design, web page design, and network architecture.
- Directly involved with assigning the specific resources for projects, developed and defined projects, monitored quality assurance, and met stakeholder requirements.
- Business specialty was in creating customized web-driven applications for collegiate conferences nationwide, including the Big 12, Conference USA, Big East, and Pacific-10.
- Launched Officiating.com project, the most prominent website geared to sports officials worldwide.
- Serviced 65% of the potential market, and were considered the industry leaders because of our focus on interactive web platforms driven by dynamic database designs which give users more control.
USAA, San Antonio, Texas (1999-2001)
IT Staff Analyst
- Assigned as IT Project Lead for various internal assignments.
- Managed an $11.5M IT budget.
- Delivered high-level presentations to top management.
- Provided analytical, technical and administrative expertise in the life cycle of information technology solutions and systems software.
- Consulted with business partners to understand current and future business needs requiring a technology solution.
- Assisted in the development of business and technical criteria to be used in the evaluation of products in the marketplace.
- Applied a broad understanding of system environments, databases and utilities in analyzing, designing, developing, testing, debugging and implementing new systems or modifications to existing systems.
- Identified and analyzed system and application problems. Based on that analysis, determined best possible solutions, developed tests, and implemented fixes.
- Guided and fostered growth of peers and less experienced associates through mentoring program.
OTHER WORK EXPERIENCE
- NCAA Men’s Basketball Referee: Officiated in Mountain West, Big XII, and Sun Belt, Western Athletic, and Southland conferences – worked the Great Alaska Shootout in Anchorage.
- Revenue Accountant: Employed at Shell Oil Company as Revenue Accountant.
- Licensed Insurance Agent: Employed at Prudential (Series 6, 63, and Group I).